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Oakmont  Services

Privacy Policy


Oakmont Services Group Ltd Last updated: March 2026
Introduction
Oakmont Services Group Ltd ("we", "us", "our") is committed to protecting the privacy and security of personal information. This privacy policy explains how we collect, use, store, and protect your personal data when you use our website, enquire about our services, or interact with us in any capacity.
We are registered in England and Wales under company number 11767848, with our registered office at Windsor House, Bayshill Road, Cheltenham, Gloucestershire, GL50 3AT.
Information We Collect
We may collect the following types of personal information:
When you contact us or make an enquiry:

  • Full name

  • Email address

  • Phone number

  • Any information you include in your message

When you enquire about care for yourself or a loved one:

  • Name and contact details of the person enquiring

  • Name, age, and relevant care needs of the individual requiring care

  • Medical or health information relevant to assessing care needs

  • Details of any local authority or NHS involvement

When you visit our website:

  • IP address

  • Browser type and version

  • Pages visited and time spent on the site

  • Referring website address

How We Use Your Information
We use the personal information we collect to:

  • Respond to your enquiries and provide information about our services

  • Assess care needs and determine whether we can provide appropriate support

  • Communicate with you about our services

  • Comply with legal and regulatory obligations

  • Improve our website and services

Lawful Basis for Processing
We process personal data under the following lawful bases as defined by the UK General Data Protection Regulation (UK GDPR):

  • Consent — where you have given us clear permission to process your personal data for a specific purpose, such as submitting an enquiry form.

  • Legitimate interests — where processing is necessary for our legitimate business interests, such as responding to enquiries and improving our services, provided these interests do not override your rights.

  • Legal obligation — where we are required by law to process your data, including regulatory requirements from the Care Quality Commission (CQC) and other relevant bodies.

  • Vital interests — in exceptional circumstances, where processing is necessary to protect someone's life or health.

Sensitive Personal Data
As a provider of residential care services, we may process special category data, including health and medical information. We only process this type of data where:

  • You have given explicit consent

  • It is necessary for the provision of health or social care

  • It is required by law or regulatory obligation

We take additional safeguards to protect sensitive personal data and limit access to authorised personnel only.
How We Store and Protect Your Data
We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect your information against unauthorised access, loss, destruction, or damage.
Personal data is stored securely and access is restricted to those who need it to carry out their roles. We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:

  • Regulatory bodies such as the Care Quality Commission (CQC) where required

  • Local authorities and NHS bodies involved in the commissioning or funding of care

  • Professional advisors such as solicitors or accountants where necessary

  • Third-party service providers who help us operate our website or business, under strict data processing agreements

Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:

  • Right of access — you can request a copy of the personal data we hold about you.

  • Right to rectification — you can ask us to correct any inaccurate or incomplete data.

  • Right to erasure — you can ask us to delete your personal data in certain circumstances.

  • Right to restrict processing — you can ask us to limit how we use your data.

  • Right to data portability — you can request that we transfer your data to another organisation.

  • Right to object — you can object to certain types of processing, including direct marketing.

  • Right to withdraw consent — where processing is based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details below.
Cookies
Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. We use cookies for:

  • Essential website functionality

  • Anonymous usage analytics to help us improve the site

Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy, wish to exercise your data rights, or have concerns about how your personal data is being handled, please contact us:
Oakmont Services Group Ltd Windsor House, Bayshill Road Cheltenham, Gloucestershire GL50 3AT
Email: [TBC] Phone: [TBC]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled inappropriately. The ICO can be contacted at www.ico.org.uk.

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